Our Services

Service

Our Services

At Athear Business Process Outsourcing, we are committed to operational perfection, providing a suite of services that redefine back-office efficiency and customer engagement for a global clientele. Our proven solutions, crafted with precision and industry acumen, optimize your business functions to deliver measurable results. Engage with our portfolio and discover a strategic partnership that aligns with your corporate ethos, empowering your vision with cutting-edge outsourcing capabilities.

Business Processes Outsourcing (BPO)

    At Athear, we achieve this through our expertise in Business Process Outsourcing (BPO) in Egypt. We excel at streamlining operations, enhancing market presence, and propelling businesses to success. 

Human Resources Outsourcing (HRO)

    Step into the realm of HR Excellence with Athear, your top-tier Human Resources Outsourcing (HRO) partner in Egypt. We bring a blend of professionalism and ease, simplifying tasks from payroll to talent management. 

Customer Experience Outsourcing

    • 1. Contact Center: Inbound & Outbound Calls
          Requests & Complaints Surveys
    • 2. Social Media: Chat Handling Social Channel & Website Handling
    • 3. Back Office: Complaint Handling Performance Analysis

FOURSEE

    FOURSEE - a design division of Athear Marketing Services for BPO - creates exploratively crafted, clear, and connecting visual narratives. We are a young and experimental group of dreamers, who are ready to play

Managed Workspace

    Athear's Managed Workspace is more than just an office – it's a tailored solution for today's businesses. Our dynamic work environments promote productivity and innovation with flexible desk arrangements and top-notch amenities. 

FAQs

1. Business impact analysis: Identifying critical business functions and processes, the systems, data, and resources that support them, as well as the potential impact of disruption on these functions.
2. Risk assessment: Evaluating the potential risks and threats to the organization, such as natural disasters, cyber-attacks, power outages, and other disruptions.
3. Recovery objectives: Defining the recovery objectives for each critical business function, such as recovery time objectives (RTOs) and recovery point objectives (RPOs).
4. Recovery strategies: Identifying the strategies and procedures for restoring the critical business functions and supporting systems, such as backup and recovery procedures, alternate site operations, and communication plans.
5. Plan testing and maintenance: Regularly testing and updating the disaster recovery plan to ensure it remains effective and relevant.

Recruitment &Hiring

We enhance team diversity through strategic partnerships, diverse hiring, and
bias-reducing practices (Male: 48%, Female: 52%).

Training includes bias workshops and culturalawareness. Policies on flexibility, pay equity, and anti-discrimination are enforced by our diverse 
committee

Growth despite the pandemic & economic recession 4 million transactions/year 50% of revenue is internationally based

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