About Us

Athear in A Nutshell

At Athear, we infuse passion into every service element, sparking a blend of energy, creativity, and innovation.

Our culture embodies the core beliefs and dynamic interactions shaping how our management and employees drive business transactions.

Embracing global quality standards, we seamlessly integrate human capital, premium facilities, cutting-edge tech, and operational excellence into our service delivery.

Employees

Key Clients

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Countries Globally being Serviced

Years of Experience

Years of Experience

of revenue in USD%

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Family

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Features

Your Success Symphony Starts Here: Choose Us, Define Excellence Together!

Pioneering cloud-based CX solutions, we've been operational since 2018, managing diverse operations within the MEA region proficiently in four languages. Trusted by key multinationals and select corporates across diverse industries, our ISO-certified and fully insured operations are housed in a state-of-the-art facility. Elevate your business standards with Athear, where professionalism converges with innovation.

Service

Tailored Solutions, Seamless Performance: Our Comprehensive BPO Service Suite

Engage with our portfolio and discover a strategic partnership that aligns with your corporate ethos, empowering your vision with cutting-edge outsourcing capabilities.

Business Processes Outsourcing (BPO)

    At Athear, we achieve this through our expertise in Business Process Outsourcing (BPO) in Egypt. We excel at streamlining operations, enhancing market presence, and propelling businesses to success. 

Human Resources Outsourcing (HRO)

    Step into the realm of HR Excellence with Athear, your top-tier Human Resources Outsourcing (HRO) partner in Egypt. We bring a blend of professionalism and ease, simplifying tasks from payroll to talent management. 

IT Outsourcing

    As  your premier ITO partner, we provide top-notch solutions to streamline operations and boost efficiency. From infrastructure support to strategic CIT management, our tailored services align with your business objectives. 

Customer Experience Outsourcing

    1. 1. Contact Center: Inbound & Outbound Calls
          Requests & Complaints Surveys
    2. 2. Social Media: Chat Handling Social Channel & Website Handling
    3. 3. Back Office: Complaint Handling Performance Analysis

FOURSEE

    FOURSEE - a design division of Athear Marketing Services for BPO - creates exploratively crafted, clear, and connecting visual narratives. We are a young and experimental group of dreamers, who are ready to play

Managed Workspace

    Athear's Managed Workspace is more than just an office – it's a tailored solution for today's businesses. Our dynamic work environments promote productivity and innovation with flexible desk arrangements and top-notch amenities.

Our Team

Meet The Team

Join us in exploring the minds and hearts that power our mission. The diverse individuals whose expertise and passion synergize to create not just a workforce, but a dynamic community poised to meet any challenge.

Tarek Zidan

CEO

Salma Zidan

Creative Director of FOURSEE

Ola Mahfouz

Sustinabllity & Impact Director

Our Esteemed Partners In Success

The Athear Guiding Principle

Passion

Where Athear thrives, passion is the secret sauce, infusing every facet of our service delivery with a potent blend of energy, creativity, and innovation. It's not just a job; it's a dynamic journey fueled by the fire of genuine enthusiasm.

Excellence

Beyond a mere buzzword, excellence defines our culture at Athear. It's woven into the very fabric of our beliefs and behaviors, shaping how management and employees collaboratively navigate and elevate business transactions. It's not just a standard; it's the benchmark we continually strive to surpass.

Quality

Athear is more than just a service provider; it's a commitment to global quality standards. From our human capital and elite facilities to the latest in technology and operations, quality isn't an add-on—it's an intrinsic part of our DNA. It's not just a checkbox; it's the unwavering foundation of everything we do.

FAQs

We offer a comprehensive suite of BPO services, including Customer Experience (CX), Cloud based Solutions HR, IT, Managed Workspace, and Creative solutions.

Our multilingual team operates proficiently in English, Arabic, and 2 other languages to ensure seamless communication across the MEA region.

As a pioneer in Egypt, we were the first to launch cloud-based CX solutions, ensuring cutting-edge technology integration for optimal service delivery.

Operating since 2018, we have been serving key multinationals and selected corporates across diverse industries, demonstrating a proven track record of success.

Yes, we are ISO certified in ISO9001, 27001, 27701. Our operations adhere to strict security protocols, ensuring the highest level of data protection for our clients.

Our operations are housed in a state-of-the-art facility, modern, and trendy facility in the Fifth Settlement. We abide by the best standard practice procedures in terms of everything from security to insurance.

Our services are highly flexible and customizable, allowing us to tailor solutions that align precisely with the specific requirements and objectives of each client.

We prioritize quality at every step, following global standards and implementing rigorous quality control measures to consistently deliver excellence.

Our dedicated team works closely with clients, ensuring a smooth onboarding process and seamless integration of services to minimize disruptions.

Our philosophy revolves around achieving client success through a perfect blend of innovation, professionalism, and unwavering commitment to excellence.

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